Author Archives: rayc25

BitLocker Recovery tab missing from the Computer properties after installing the BitLocker Password Recovery Viewer

Symptoms You’re domain is running on pre-Windows Server 2008 R2 domain controllers. After enabling the BitLocker Password Recovery Viewer feature on Windows 7 or Windows Server 2008 R2, the Recovery Password tab may not show in the computer properties dialog … Continue reading

Posted in BitLocker, Windows 7, Windows Server 2008 R2 | 2 Comments

How to delegate access to BitLocker Recovery information in Active Directory

  Symptoms When you use Active Directory to store BitLocker Recovery passwords, this information by default is only available for members of the Domain Administrators group. Adding Read permissions to the Recovery Information objects does not enable other groups to … Continue reading

Posted in BitLocker, Windows 7 | 5 Comments

Customizing Windows Help and Support in Windows 7

During my TechEd sessions I noticed that hardly anyone succeeded to customize Windows Help and Support. I think this is the most logical place for users to start searching for support, it seems very hard for OEMs and Enterprises to … Continue reading

Posted in Customizations, Windows 7 | 17 Comments

Is Windows 7 RTM so good that SP1 needs no real improvements?

Yesterday, Microsoft started the announcements about Windows 7 and Windows Server 2008 R2 SP1. The one thing that struck me was the fact that Windows 7 will only get some minor updates and bug fixes from the Service Pack. Even … Continue reading

Posted in Windows 7 | 10 Comments

Windows 7 Libaries: This network location can’t be included because it is not indexed

Symptoms When you include a shared folder on a remote system in a Windows 7 library, you receive a message that resembles the following: This network location can’t be included because it is not indexed Cause The folders included in … Continue reading

Posted in Windows 7, Windows Server 2008, Windows Server 2008 R2 | 4 Comments

Windows 7 for XP Professionals

Yesterday I finished my next book Windows 7 for XP Professionals. The book will be released on November 6 and will be available in the conference book store at Tech Ed in Berlin on November 9-13.   More information about the … Continue reading

Posted in Windows 7 | Leave a comment

My profile at

I just noticed that my picture and profile are currently showcased on the Microsoft Springboard site. Spread the word and meet me at Tech Ed 2009 next week in LA.

Posted in Uncategorized | Leave a comment